Accounts Management Executive (FMCG, West, Local MNC, BD!) - #1123969

RecruitFirst is hiring! You will be outsourced to: 

Location: West

Working Hours: Mon – Fri: 8.30am – 6pm 

Duration: 1 year contract, subject to extension or conversion

Salary: Up to $4000 per month 

Job Description: 

• Portfolio ownership & growth

  • Own a book of B2B accounts; deliver GMV, margin, AOV and retention targets.

  • Build account plans with quarterly goals, pipeline, and expansion plays (e.g., pantry programs, pre-orders, seasonal gifting).

  • Client success & relationship management

  • Be the day-to-day contact for corporate buyers, finance approvers and facility/ops users.

  • Run QBRs, service reviews and resolve escalations with clear RCAs and prevention plans.

• Commercial execution

  • Prepare quotations and proposals; coordinate contractual/term pricing and simple rebates within guardrails.

  • Manage product lists (core SKUs, bundles), re-order templates, and multi-drop delivery setups.

  • Operational coordination

  • Liaise with fulfilment teams, Supply Chain and Customer Service on orders, slots and delivery exceptions.

  • Ensure proper onboarding (roles/approvals), consolidated invoicing and AR follow-ups with Finance.

• Data & reporting

  • Track performance using dashboards; build weekly/monthly reports (GMV, margin, order metrics, NPS/LM).

  • Use Gsheet/BQ to identify gaps (stock, price, conversion) and propose actions.

• Campaigns & seasons

  • Support corporate campaigns (e.g., CNY hampers, 7th-month, Xmas) and pre-order windows end-to-end.

  • Coordinate internal comms, product availability, pricing windows and service readiness for peak periods.

• Process improvement

  • Log product/platform feedback (pricebooks, approvals, invoicing) and partner with Product/Engineering on fixes

  • Document SOPs, exception flows and playbooks for repeatable success across accounts.

• Compliance & governance

  • Adhere to procurement guidelines, PDPA, finance controls and audit requirements; maintain clean documentation.  

Requirements: 

• Diploma/Degree in Business, Supply Chain, Marketing or related field.

• 1–3 years of experience in account management, B2B sales, customer success or category/operations (e-commerce or FMCG preferred).

• Proficient in Excel/Google Sheets (pivot tables, lookups), Slides/Docs, and a CRM (e.g., Salesforce/HubSpot).

• Basic SQL is a plus.

• Singaporeans only.