Executive - #1123967

ST Engineering is a global technology, defence and engineering group with a diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. The Group harnesses technology and innovation to solve real-world problems, enabling a more secure and sustainable world. Headquartered in Singapore, we employ about 25,000 people across our network of subsidiaries and associated companies in Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. We rank among the largest companies listed on the Singapore Exchange and are a component stock of the FTSE Straits Times Index, Dow Jones Sustainability Asia Pacific Index, iEdge SG ESG Transparency Index and iEdge SG ESG Leaders Index.

Introduction to URS Business Area

We prepare cities for a smarter future, creating connected, resilient and sustainable cities. We have helped to make cities around the world a better place to live in, delivering urban efficiencies while keeping them safe and secure.

Our technologies address the connectivity, mobility, security, infrastructure and environmental needs of cities and provide IoT solutions for lighting, water and waste management.

Backed by a track record of 700 smart city projects in over 130 cities worldwide, we are well-equipped to help global cities address challenges from road congestion to physical and cybersecurity threats, as well as energy inefficiency and utility wastage.

Job Summary: We are seeking an Executive to work within Unit Sales/After Sales dept (Parts, CVMRO & PVMRO). The warranty dept will be responsible for day-to-day management of warranty cases across all biz functions at STEMOS. As lead of the warranty dept, the warranty lead will be responsible for leading their team to ensure warranty resolutions are concluded in a manner to ensure back-to-back to the principle and customer satisfaction.

Key Responsibilities:

• Continuous process improvement to reduce warranty claims in line to meet biz objectives

• Be responsible for the analysis of warranty data & communicating with principle, cross functional teams to make report driven decisions

• High levels of customer service for all House of Brands, MAN, BYD, CRRC

• Liaise with principle to understand the warranty challenges, if any 

• Understand & accommodate the short/mid/long term requirements of the overall biz operation at STEMOS

• Responsibility to provide weekly updates of all warranty metrics to STEMOS management team

• Day-to-day warranty team members who are direct reports to warranty manager to meet committed departmental objectives & deliverables

• To submit warranty claim on-time

Requirements:

• Excellent organizational and project management skills.

• Strong communication and interpersonal skills.

• Proficiency in excel.

• Proficiency in using fleet management software and tools.

• Ability to work under pressure and meet tight deadlines.