Sales Industry Specialist - #1123963

Position Overview

The Sales Industry Specialist is based at the Singapore regional headquarters of ZwickRoell. She/He is responsible for providing technical and commercial consultation in the sales of materials testing equipment of the ZwickRoell Group. Focused on a specific industry, she/he owns the overall responsibility to support sales channels in Southeast Asia, Taiwan, Korea and Australasia. The Sales Industry Specialist supports the ZwickRoell sales channels in the complete sales and marketing process according to jointly agreed targets and measures. She/He takes the long-term view to actively ensure the sustainable mid- to long-term growth of the sales channels, increase in market share and, above all, a high level of customer satisfaction. The Sales Industry Specialist reports to the Regional Sales Manager of ZwickRoell in Singapore.

Job Responsibilities

• You are the central point of contact and advise our sales channels as well as our existing & new customers on suitable solutions for materials testing systems building the commercial & technical bridge between our internal & external world.

• You will be responsible for the project management in the pre-sales phase, starting from the preparation of the offer to the final customer acceptance.

• You support & challenge our sales counterparts in finding and qualifying leads, active opportunity management by utilizing our international CRM system as well as Sales Tools & Strategies, helping to win orders, assuring the needs & expectations of the customers are professionally met.

• Consult customers via virtual media and in-person meetings to better understand requirements, to provide appropriate solutions and carry out in-depth demonstrations with our machines and testXpert software.

• Liaise with producing company counterparts to address complex technical, commercial and logistical requirements from pre-sales to delivery and invoicing

• Support in final negotiation processes to provide key customer value propositions

• Develop networking within the region and with corresponding industry specialists in other regions to establish strategic partnerships with key customers and industry leaders.

• Conduct technical and application seminars in coordination with partners and ZwickRoell experts.

• With your expertise, you will further coach and onboard our sales teams in the region on new products & services based on comprehensive sales & marketing tools & documents.

• Organize regular meetings and training with our sales channels by offering and utilizing the state-of-the-art infrastructure of ZwickRoell in Singapore as well as our global ZwickRoell locations and network. 

• Identify new testing requirements by existing and potential customers for further analysis and cross-regional development of the application.

• Research, understand and share major local competitor situation and advise sales strategies accordingly.

• You contribute that we remain innovative and continue to grow, you provide valuable impulses 
  and feedback to our marketing, product development and industry management departments.

• The Sales Industry Specialist is responsible to actively manage and coordinate regional marketing activities, including lead finding activities and brand awareness.

• You establish & maintain close networks & coordination with our sales organization & partners 
  in Southeast Asia as well as internationally.

• Review and clarify received orders on technical and commercial aspects with clear handover documentation for detailed order processing

• Provide continuous support in the delivery process to ensure logistics of the machine are optimal for a premium customer experience, handling deviations in delivery with appropriate communication and solutions until the final acceptance test is achieved.

• The Sales Industry Specialists are an active part in the planning process of ZRSG in contributing to the forecast order entry monthly/annually.

Job Requirements

• Minimum bachelor’s degree in an engineering discipline

• Minimum 3 years’ experience in sales or marketing in the field of materials testing machines or laboratory testing equipment.

• Knowledge in Southeast Asian markets, preferably in the fields of metallic, polymer or composite materials, or medical/pharmaceutical or automotive components.

• Experience in a leading CRM system is a must, preferably Microsoft Dynamics or IFS Cloud.

• Extensive knowledge of materials testing applications

• Analytical and target-driven personality

• Superior communication, presentation and project management skills

• Self-motivated professional with strong work ethics

• Ability to understand complex technical issues quickly and communicate them in generally comprehensive way

• Passionate customer orientation

• High level of mobility and personal responsibility

• Intercultural competence

• Proficiency in written and spoken English is a must

• 20%-30% travel within the Asian region and Germany/Austria

Only shortlisted candidates will be notified.