L2 Production Support (Changi Region) - #1123955

·         Escalated incident resolution: Act as a point of contact for complex issues passed from L1 support, which may include performance problems or software bugs.

·         Troubleshooting: Diagnose and resolve problems that are more complex than basic end-user issues.

·         Performance monitoring: Monitor applications and systems to ensure optimal performance and proactively address potential issues.

·         System maintenance: Perform maintenance tasks, deploy updates, and work with other teams like developers and L3 support.

·         24/7 support: Be available for on-call support, which can include nights, weekends, and public holidays, to maintain business continuity. 

·         If you have strong hands-on experience in SQL and Linux and are willing to work in a rotating shift schedule, we would love to hear from you.

·         Location: Changi Business Park

·         Work Arrangement: 5 day work week, rotating shifts (including nights, weekends, and public holidays)

·         Shift Schedule:

-          Morning shift: 6am to 3pm

-          General shift: 9am to 6pm

-          Afternoon shift: 2pm to 11pm

-          Night shift: 10pm to 7am