Senior Engineer, Tech Ops - #1123907

SPTel is a digital services provider of choice for enterprises and government organisations. Our network is known for reliability and diversity because our unique fibre pathways laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance of <1ms latency island-wide. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

SPTel is a Business Class Digital Services provider that promises:

·         Fully digitalised processes, enabling on demand provisioning of services such as Bandwidth and cyber security

·         Business Grade connectivity standards that include <1ms ultra low latency performance and clean-pipe connectivity as a default

·         True network diversity for improved reliability with unique fibre pathways and facilities that are physically separate from incumbent telcos

·         Innovative services such as Quantum Key Distribution-as-a-Service (QKD-a-a-S), IoT-a-a-S and Edge Cloud

We are well recognised in the industry clinching numerous awards for our cutting-edge telco services and featured on CNA in a documentary “Home-Grown with a Digital Edge” as well as vignette “Securing the Future in the Age of Quantum Computing”.

These accolades and achievements are the result of us meticulously grooming a team of talents and specialists to be part of our exciting journey and we are looking to grow our team. If you are a skilled and driven individual, do join us as co-creators of the future of SPTel.

Responsibilities

• Maintain and support SPTel’s Private Cloud and Edge Cloud Platform and Service.

• Maintain SPTEL Cloud Network Infra including Layer 2 and Layer 3 Device (Nokia WBX). 

• Deploy, install, provision, troubleshoot, and report for all RedHat OpenStack/Openshift, Nokia CBIS/NCS, Oracle VM Manager, VMware infrastructure and related Cloud services.

• Develop and test Open Virtualization Tools, CI/CD Tools and DevOps capabilities.

• Develop and implement maintenance plans and activities for Cloud infrastructure including application of fixes, security patches and upgrades, capacity increases and other Cloud related maintenance.

• Provide advanced technical and engineering support to both internal groups and customers.

• Assist cross functional teams in troubleshooting and problem identification.

• Evaluate and analyze systems, performance, issues and metrics to provide recommendations for service improvements; diagnose, solve and provide root cause analysis for application, hardware, network, and operating system issues.

• Support project quality assurance activities: and adhere to proper escalation and change control procedures.

• Respond to and troubleshoot issues related to cloud infrastructure and applications.

• Implement and maintain disaster recovery plans and backup strategies.

• Maintain comprehensive documentation for the cloud infrastructure, configurations, and procedures.

• Onsite Related Tasks for Private Cloud and Layer 2 and Layer 3 device. 

• Automate daily operation activities such as fetching the logs, fetching the health check report etc. 

• Level 2 ticket Handling with Vendors and Internal NOC team. 

• Knowledge of monitoring platforms like Grafana and Prometheus.  

• Assist in any other duties as assigned from time to time, where applicable.

Role Requirements:

• Preferred with 3 – 5 Years of experience in Red Hat OpenStack/ Openshift, Kubernetes, Nokia CBIS, CommVault, Nokia CNS. 

• Knowledge of all NFV/ infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.

• Ability to support and write technical documentation; evaluate and test emerging technologies.

• Individuals must know how to put in a system, operationalize it, minimal downtime, bring engineering perspective/thought leadership.

• Forward thinking on tech, keeping current with best practices and industry trends.

• Good understanding of Public Cloud, Hybrid Cloud configuration, diversity across platforms.

• Strong network understanding can write fire wall rules, source destination, port, understanding a 3-tier network and Network related configuration.

• RedHat Openstack/Openshift Certificate and AWS and Azure Certificate.