Customer Service Executive - #1123893

Responsibilites

• Provide excellent customer service

• Manage customer complaints and ensure prompt resolution

• Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues

• Prepare regular reports on customer service performance

• Respond to inquiries from parents/guardians regarding bus routes, schedules and other related information

• Work closely with operation and school officials to ensure timely and safe transportation of students

• Resolve customer complaints and issues promptly and effectively

• Maintain accurate records of customer interactions, transactions, and feedback

• Collaborate with the operation team of optimize route planning and scheduling

• Assist in following up in Accounts Receivables

• Any other assignments by the management

Experience / Qualifications

• Minimum Diploma / Degree or equivalent

• 1 to 3 years of experience in a customer service role, preferably in the transportation industry and in a school environment (local or international schools)

• Able to report work at either 0630hrs or 0700hrs (depending on the school allocation)

• Able to commute few times from school to office within the working hours 

• Excellent communication and interpersonal skills

• Ability to work effectively in a fast-paced, dynamic environment

• Strong organizational and time management skills

• Proficient in Microsoft Office suite

• Able to prioritize and multitask

• Good written and communication skills

• Good team player

Interested candidates, do email your updated resume directly to Human Resource at [email protected]

Only shortlisted candidates will be notified.