Senior Customer Service Executive - #1123835

Requirements:

• Supervise production planning activities with focus on customer order fulfilment, on-time delivery and related logistics support

• Study and reduce process cycle time

• Manage customers’ expectations by clearly communicating team's commitment to customer and providing prompt updates to customers

• Proactively attend to customer’s request/feedbacks and challenges in a professional manner

• Monitor orders on regular basis and assist in forecasting for Planners through regular meetings

• Obtain and share customers’ feedback with colleagues and other departments to improve product and service

• Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously

• Manage the operational sales activities through Outstanding Order Report with customers

• Perform any other related tasks as assigned

Knowledge, Skills & Abilities

• Knowledge in production planning and experience in MRP system will have an added advantage.

• Excellent communication and interpersonal skills to collaborate effectively with multiple stakeholders

• Able to stay calm, work well under pressure and manage feedback

• Has initiative, is organized and able to meet delivery schedule

Education

• Minimum Diploma / Degree in Industrial Engineering / or related discipline

Experience

• Minimum 5 years of relevant experience in Manufacturing/Engineering industry