Catering Assistant Operations Manager/ Operations Manager - #1123738

Key Responsibilities:

• Supervise and manage a team of operations staff to ensure the highest level of efficiency in the delivery of services and SOPs to customers in accordance with the catering agreement or contracts.

• Plan, lead, and oversee the day-to-day logistics operations for catering events and deliveries.

• Schedule daily delivery routes and resolve delivery issues promptly.

• Work closely with Kitchen and Sales departments to address operational challenges, implement best practices, and maintain high standards of service.

• Oversee and monitor all operations and logistics for all catering events.

• Create, implement, and enforce best operational SOPs and hygiene standards.

• Manage manpower planning to suit different catering needs, including on-site deployment.

• Plan in advance for event requirements, including equipment, manpower, and fleet allocation.

• Supervise and manage the delivery team, warehouse staff, and part-timers for events.

• Ensure efficient warehouse operations, storage management, and equipment tracking.

• Coordinate vehicle clearance, repairs, and routine maintenance with workshops.

• Handle operational cost optimization for routes, manpower, and equipment usage.

• Maintain high efficiency and service standards in line with catering agreements or contracts.

• Positive problem-solving attitude and ensure smooth and timely deliveries.

• Enforce compliance with the mandatory hygiene standards and requirements.

• Ensure that kitchen operations meet delivery timeline and inventory integrity.

• Complete customer deliveries and requests and incident reporting if needed.

• Act as backup for other customer service and drivers during their absence.

• Responsible for team performance and discipline.

• Provide and coordinate ad-hoc emergency response support as needed.

• Any other ad-hoc tasks assigned from time to time.
  

Job Requirements

• Proven experience in logistics or operations management, preferably in catering, events, or F&B industries

• Strong leadership skills with the ability to manage and motivate teams under tight timelines

• Excellent organisational, planning, and problem-solving abilities

• Proficient in scheduling, inventory management, and route planning

• Able to work weekends, public holidays, and flexible hours based on event needs

• Class 3 or higher driving license is an advantage