Senior Service Ambassador (Customer Service) - #1123676

JOB PURPOSE

• Provide information to guests

• Ensure that Sentosa’s operating priorities of Safety, Courtesy, Show, and Efficiency are followed at all guest contact points.

JOB RESPONSIBILITIES 

General

• Be customer-centric and provide outstanding guest experience to Sentosa guests.

• Be proactive and render assistance to guests.

• Render 1st aid when necessary.

Compliance

• Ensure good housekeeping at all area. Defects to be reported to supervisor immediately

• Abide by SOP & guidelines.

• To be trained in 1st Aid & AED within 6 months of service

• Ensure all mandatory safety guidelines are adhered to (WSH, WAH, and other MOM guidelines)

• PPE (reflective vest) should be worn at all times

Work Ethics

• Be punctual and responsible at all times.

• Adhere to company’s grooming standards and code of conduct.

• To ensure compliance of grooming standards and code of conduct.

• To practice good housekeeping.

• To work closely with team members and other colleagues

Best Practices

• Be up to date on the current promotions, events, happenings in Sentosa.

• Respond to urgent and crucial incidents and issues at all time.

Collaboration with other Units/Departments/Island Partners

• Work closely with other units on admission matters.

• Collaborate with various operation units in managing situation within the island.

Cross Training (System Controller)

• To be trained in the Carpark Operations as per carpark OJT manual.

• Rotate duties to be deployed as and when instructed by Supervisor.

Daily duties

• Provide admission services at vehicular entrance of the island.

• Handle POS system and be meticulous with all transactions.

• Responsible for collection of island admission charges based on vehicle type, time periods and services required;

• Cash management and compliance, including operating a cash register, NETS and credit cards equipment;

• Safeguard all revenue collection, float money and tickets as per SDC’s cash handling policies;

• Take part in guest engagement sessions

• Any other tasks, as per assigned.

JOB REQUIREMENTS

• Candidate should ideally possess at least a GCE “N” level qualification or equivalent

• At least 6 months experience in frontline position

• Good communication skills and interpersonal skills.

• Customer-centric. Comfortable in frontline duties.

• Able to work on Weekdays, Weekends, Public Holidays and rotating shifts

• Ability to perform under pressure and enjoy working in a fast paced environment.

• Fluent in English and another language is advantageous

• Confident in performing transactions on POS system