Warehouse Senior Operations Manager / Warehouse Manager [3PL Firm / $8,000] - #1123515

[Job ID: 1121082]
Responsibilities:

> Warehouse Manager

• Fulfilling customers' needs
• Responsible for the full operations of branch office, take leads to develop and make necessary succession planning including retaining of high performer.
• Manage staff performance and development, and maintaining a high standard of operational control / audit compliance.
• Increase customers' satisfaction among all team members, encourages and demonstrates service-based behaviours.
• Oversee the overall operational cost control measures within the warehouse.
• Prepare monthly operations reports (sales, productivity & etc) and budget reports.
• Ensure all daily collections of monies are tally with receipts; monthly collection of due payment are promptly collected from customers'.
• Attend to customers' complaints and claims and ensure all are resolve in a timely and adequate manner.
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Continuous improvement on operational processes and updating of SOPs.
• Implementation and execution of projects from new clients.
• Producing regular reports and statistics on a daily, weekly and monthly basis
• Resolve operational issues on a daily basis.
• Responsible for tallying monthly inventory.
• Ensure the stock control systems is up to date and the inventories are accurately recorded within the system.
• Implementation of the 5S methodologies within the warehouse.
• Manage Yamato assets (Packing material, trolley, etc).
• Manage and allocate manpower in the warehouse
• Motivating staff and encouraging teamwork within the warehouse team.
• To ensure productivity targets and other relevant KPIs are met or exceeded.
• Responsible for leading and overseeing staff safety at work.
• Supervise and evaluate staff performance
• To be the main PIC when liaising with customers, suppliers and relevant departments.
• Attend to enquiries via email and telephone from both the existing & new customers.
• To ensure the warehouse operation is executed within the boundaries of company SOPs.
• Manage contractors/suppliers quotation and negotiation on pricing matters in adherence to ISO requirements.

> Senior Operations Manager
Strategic Responsibilities:

• Drive top-line growth (P&L responsibility) while managing the bottom line through cost-effective operations.
• Collaborate with Senior Management on strategic planning for branch operations, including route planning, manpower allocation, and sales strategies.
• Partner with the Customer Service Manager to plan and improve administrative operations.
• Expand logistics service coverage and strengthen the branch's operational network.

Functional Responsibilities:

• Customer Service & Relationship Management
• Fulfill customers' needs and act as the main point of contact for customers, suppliers, and relevant departments.
• Attend customer complaints and claims, ensuring timely and effective resolution.
• Increase customer satisfaction by encouraging service-oriented behaviors across the team.
• Respond to enquiries via email and telephone from both existing and new customers.

Branch & Warehouse Operations

• Oversee the full operations of the branch, including manpower planning, succession planning, and retention of high performers.
• Manage staff performance, development, and maintain high standards of operational control and audit compliance.
• Ensure warehouse operations adhere to company SOPs and implement continuous improvements.
• Implement and execute projects for new clients and produce regular operational reports (daily, weekly, monthly) covering sales, productivity, inventory, and budget.
• Oversee operational cost control measures within the warehouse.
• Ensure accurate daily collections, proper receipt tallying, and prompt collection of monthly due payments.

Inventory & Asset Management

• Ensure the stock control system is up to date and inventories are accurately recorded.
• Tally monthly inventory and manage warehouse assets such as packing materials and trolleys.
• Implement 5S methodologies to maintain organization, cleanliness, and efficiency.

Team Leadership & Staff Management

• Motivate staff and encourage teamwork within the warehouse.
• Allocate manpower efficiently to meet operational needs.
• Supervise and evaluate staff performance, ensuring KPIs and productivity targets are met or exceeded.
• Lead and oversee staff safety, health, hygiene, and security in the workplace.

Operational Excellence & Compliance

• Continuously improve operational processes and update SOPs as needed.
• Resolve daily operational issues promptly.
• Manage contractors and suppliers, including quotation evaluation, negotiation, and adherence to ISO requirements.

Requirements:

> Warehouse Manager
[Must]

• At least 3 years working experience in warehouse management. Preferably those who have held middle management positions and worked in FMCG warehouse setting.
• Possess the ability and leadership to manage the overall Warehouse Operation.
• Experience in improving warehouse operation namely: productivity, inventory, accuracy, etc
• Experience in the development of warehouse SOP
• Experience in operation management by piece unit
• Experience in both quality control and quality assurance methods pertain to warehousing.
• Able to analyse and interpret data.
• A team player, with high interpersonal and problem-solving skills.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.
• Ability to multi-tasking and operate in a dynamic and changing environment
• Proficient in 5S methodologies.
• Proficient in Microsoft Office Tools.
• Proficient in WMS and Barcode Operations

> Senior Operations Manager
[Must]

• 5 years of warehouse management experience, ideally in middle management within 3PL operations.
• Strong leadership skills to oversee end-to-end warehouse operations.
• Proven track record in improving warehouse productivity, inventory accuracy, and operational efficiency through KAIZEN initiatives.
• Experience in developing and implementing SOPs and driving operational excellence.
• Strong data analysis and problem-solving skills.
• Team player with a customer-focused mindset, able to meet and exceed expectations.
• Ability to multi-task in a dynamic, fast-paced environment.
• Proficient in 5S, WMS, barcode operations, and Microsoft Office.
• Punctual, reliable, and professional.

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