Executive (Account Management), FMCG - Entry level - #1123514

About the Role

We are seeking a driven and customer-focused Executive (Account Management) to join our client's B2B team. In this role, you will manage and grow a portfolio of corporate customers purchasing groceries and services. You will play a key role in driving revenue and profitability, strengthening client relationships, and coordinating across internal teams to ensure a seamless customer experience from onboarding to fulfilment and after-sales support.

Key Responsibilities

1. Portfolio Ownership & Growth

• Manage a portfolio of B2B corporate accounts and achieve sales, margin, and retention targets.

• Develop account plans with clear quarterly goals and growth strategies.

2. Client Success & Relationship Management

• Serve as the primary point of contact for corporate clients and stakeholders.

• Conduct business reviews, handle escalations, and ensure timely issue resolution.

3. Commercial Execution

• Prepare quotations, proposals, and manage pricing or rebate agreements within set guidelines.

• Oversee product lists, order templates, and multi-drop delivery setups.

4. Operational Coordination

• Liaise with internal teams (Fulfilment, Supply Chain, Finance) to ensure smooth order processing, invoicing, and delivery.

• Support customer onboarding and ensure accurate billing and AR follow-up.

5. Data Analysis & Reporting

• Monitor account performance through dashboards and reports.

• Identify sales opportunities, operational gaps, and propose improvement actions.

6. Campaign & Seasonal Management

• Support corporate sales campaigns and seasonal programs such as CNY, Mid-Autumn, and Christmas.

• Coordinate pricing, product availability, and communication plans for peak periods.

7. Process Improvement & Compliance

• Contribute to SOP documentation, feedback loops, and platform enhancements.

• Ensure adherence to governance, procurement, PDPA, and audit standards.

Job Requirements

Qualifications & Experience

• Diploma or Degree in Business, Marketing, Supply Chain or related discipline.

• 1–3 years of experience in account management, B2B sales, customer success, or category/operations (experience in FMCG or e-commerce is preferred).

• Proficient in Excel/Google Sheets (pivot tables, lookups) and CRM tools (e.g., Salesforce, HubSpot).

Skills & Attributes

• Strong commercial acumen and data-driven decision-making ability.

• Excellent communication, relationship management, and stakeholder coordination skills.

• Organized, resourceful, and capable of managing multiple accounts in a fast-paced environment.

• Collaborative team player with a continuous improvement mindset.

Additional Advantage

• Working knowledge of B2B procurement processes, invoicing, and fulfilment logistics.

• Basic SQL knowledge will be an added advantage.

Details

• 1 year contract with completion bonus

• Up to $4,500/month *depending on experience

• Mon - Fri, Office hours

• Beside MRT (West)

Interested Applicants, please send in your resume by applying below.

We regret to inform that only shortlisted applicants will be notified.

Mandy Tay R1654634
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