IT Senior Service Desk and Asset Management Specialist - #1123439

IT Senior Service Desk and Asset Management Specialist

Location: Lorong Chuan

Working hours: 8am – 5pm / Fully on-site

•         Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

•         Manage IT service incidents reported by users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

•         Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

•         Escalate unresolved issues or additional support requests to the appropriate support team.

•         Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

•         Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT ServiceDesk Management System.

•         Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

•         Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

•         Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

•         Manage the non-infrastructure IT hardware and software product life cycle

•         Ensuring that personal type assets are tracked, received, recovered, deployed and retired in a controlled and compliant way

•         Responsible for inventory data quality and ongoing data accuracy

•         Track Software Subscriptions and licences used on personal devices, to maintain compliance

•         Maintain and report on metrics for Hardware, Software and Licensing

•         Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the company

Requirements

•         At least 3 - 5 years of hands-on experience working with school-based or related enterprise systems.

•         Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

•         A high standard of customer service skills is necessary.

•         Intermediate knowledge of Office 365, Azure, Google Workspace for Education and Google Admin platforms.

•         Ability to effectively prioritize tasks under pressure, and experience in working in a team-oriented and collaborative environment.

•         Knowledge of JAMF and/or Microsoft Intune is a plus.

•         Strong written and oral communication skills.

•         Proven ability to provide support for the following:

- Microsoft Windows 10 and later

- Apple iOS

- Apple macOS

- Microsoft Office 365 application suite

- Google Workspace (formerly G Suite)

- IT hardware support for both Apple and Windows devices

•         Diploma or degree in IT related discipline

•         Advantage if you have:

- ITIL-related certifications

- Microsoft-related certifications

- Apple-related certs

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

[email protected]

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni Sherry

Ref:  V6666858