BOSS - Senior / Sales Associate - Town - #1122942

Sales Associate

1. General

In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

2. People

• Participate in regular trainings to continuously develop

• Follow all induction related processes (e.g. Induction Workbook)

3. Product

• Continuously increase product knowledge

• Follow all provided Collection Training & VM Guidelines

• Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment

• Support in all merchandise related processes (e.g. deliveries & returns)

• Support in all stock take & cycle counts related processes

4. Performance

• Be familiar with all company store & individual KPI’s & targets

• Follow all provided action plans to improve productivity

• Supporting in all operations for loss prevention & stock management

• Build & maintain a strong commercial awareness of competitors & local markets

5. Customer Service & CRM

• Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers

• Establish a customer centric mindset to ensure customer experience

• Responsible for CRM data gathering & quality management

• Support Store Management in transaction, complaint & return handling

6. Processes & System

• Proficient utilization of business systems & latest technology

• Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)

Requirements :-

• Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry

• Passionate & knowledgeable about the brand

• Commercial mindset

• Excellent communication skills at all levels

• Ability to be flexible & adaptable to the need of the business

• Willingness to constantly learn & develop

• Proficient utilization of business systems & latest technology

• High cultural knowledge & awareness

• Perceptive of customer needs