Customer Relationship Executive - #1122739

Job Summary:

The Customer Relationship Executive is responsible for managing client accounts, building strong customer relationships, addressing customer needs, and ensuring a high level of satisfaction. The role focuses on maintaining long-term relationships with existing clients, supporting sales growth, handling customer feedback, and coordinating with internal teams to deliver excellent service.

Key Responsibilities:

1. Customer Relationship Management

• Act as the first point of contact for assigned customers and key accounts

• Build and maintain strong, long-term client relationships through regular communication

• Understand customer needs and provide tailored solutions to enhance satisfaction

• Ensure timely response to customer inquiries, requests, and issues

• Coordinate with internal teams (operations, logistics, sales, and support) to fulfil customer requirements

• Follow up on customer enquiry

• Handle customer feedback, complaints, and service recovery effectively

• Prepare regular reports on customer satisfaction, account status, and feedback trends

• Assist in maintaining CRM (Customer Relationship Management) systems with accurate data

2. Customer Engagement Activities

• Support planning and execution of customer engagement programs, events, and loyalty campaigns

• Gather market intelligence and competitor insights from customers

• Collaborate with the marketing team on promotions or customer-focused campaigns

Requirements:

• Diploma or Degree in Business, Marketing, or related fields

• 1–3 years of experience in customer service, sales support, or account management

• Strong communication, interpersonal, and problem-solving skills

• Customer-oriented mindset with the ability to handle challenging situations

• Proficient in MS Office and CRM systems (preferred)

• Bilingual ability may be an advantage (depending on customer base)

Key Performance Indicators (KPIs):

• Customer satisfaction and feedback scores

• Response time to customer inquiries and issues

• Accuracy and timeliness of CRM data and reporting