Bank Corporate Call Centre (6 Months Contract/ Shifts) - #1122724

Working hours: Rotational shift, Mon – Sun, 4 weekdays 1 weekend

Shift Pattern:

8:30am to 5:30pm/

8:45am to 5:45pm/

10:30am to 7:30pm/

11:30am to 8:30pm

Key Accountabilities & Responsibilities: 

• Interact with internal & external customers to answer customers queries related to Corporate Banking products.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Responding promptly to customer inquiries on general and transactional enquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer requests.

• Customer outreach to encourage the use of digital services.Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

• Collaborate with stakeholders to resolve all customer queries and requests.

• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.

• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.

Requirements: 

• Must have at least 1 year customer service experience in banking industry.

• Ability to multi-task and work independently.

• Excellent written and communication skills. 

• Strong knowledge of corporate products and services.

• Proficient in MS Office (Word, PowerPoint & Excel).
  

Kindly note that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)