Customer Service Officer (Chinese Speaking) - #1122690

About the role

HS GROUP is seeking a talented and dedicated Chinese Speaking Customer Service Officer (Air Freight) to join our Customer Service Team in the Jurong East (near IMM) Region. In this full-time role, you will be responsible for providing exceptional customer service and support to our Chinese Clients within the Air Parcel delivery and cargo forwarding industry.

What you'll be doing

• Responding to China-based freight customer inquiries and requests in a timely and professional manner

• Processing and tracking air freight shipments, ensuring accurate documentation and timely delivery

• Coordinating with Drivers, warehouse and internal teams to resolve any issues or concerns

• Maintaining accurate records and updating customer information in our systems

• Providing excellent customer service and fostering strong relationships with our clients

What we're looking for

• Minimum 1 year of experience in a customer service or logistics role, preferably within the air freight or cargo forwarding industry

• Strong communication and interpersonal skills, with the ability to interact with customers, suppliers, and internal teams effectively

• Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions

• Proficiency in the use of Mandarin and typing in Chinese is mandatory due to communications with China Freight Agents 

• Proficiency in basic English and Malay Languages is preferred in order to communicate with Malay, Indians and Drivers of different races.

• A team player with a positive attitude and the ability to work collaboratively in a fast-paced environment

• Strong attention to detail and a commitment to accuracy and compliance with industry regulations

What we offer

At HS GROUP, we are committed to providing a supportive and rewarding work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Join our dynamic team and be a part of our continued growth and success.

About us

HS GROUP is a leading provider of freight and cargo forwarding services, serving a diverse range of clients across the manufacturing, transport, and logistics industries. With a strong focus on innovation, customer satisfaction, and sustainability, we are dedicated to delivering exceptional service and exceeding our clients' expectations.

Apply now to become our next Customer Service Officer (Air Freight) and be a part of our exciting journey!