Customer Service Manager - #1122682

Responsibilities:

• Lead the Customer Experience and Operations Admin (CEOPA) Dept to ensure order information is correctly capture in the system and documents on-time handed over to the Operations Team for fulfilment.

• Lead the dept to deliver excellent customer service and to provide timely and accurate response to customer queries/issues relating to matters following order-processing.

• Resolve escalated customers' issues and work with relevant internal stakeholders to resolve where necessary.

• Set standards, policies and processes to ensure that high standard of customer service level are achieved.

• Work with Operations Department to deliver quality products and services aligned to service level agreement.

• Improve operational efficiency and effectiveness to reduce operating expenses.

Requirements:

• At least a Diploma in Business Management or related fields.

• Min. 4 years of experience in a contact centre operations with at least 2 years in a supervisory capacity in managing a team of 5 - 10.

• Strong customer centric personality with excellent analytical and problem solving skills.

• Excellent conflict resolution skills and ability to handle difficult customers and issues.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Han Tze Jian | EA Personnel No.: R1658384