Operations Executive - #1122678

Key Responsibilities

·       Deliver exceptional customer service and a transformational service experience across various stages.

·       Provide consistent, accurate, and timely responses to enquiries.

·       Handle and resolve service enquiries with professionalism, empathy and efficiency.

·       Process and track service requests, ensuring timely follow-up and closure.

·       Manage customer feedback and complaints in accordance with established protocols.

·       Execute effective service recovery actions to address concerns and restore service trust when required.

·       Maintain accurate and up-to-date records of all service interactions in

·       Collaborate with internal teams and departments to ensure smooth communication and resolution of service issues.

·       Uphold organizational standards and service quality benchmarks in all interactions.


Qualifications & Requirements

·       Qualifications in Hospitality, Communications, related field.

·       Prior experience in customer service or front-line roles preferred.

·       Strong communication, interpersonal and problem-solving skills.

·       Ability to manage challenging situations with empathy, tact, and professionalism.

·       Detail-oriented with strong organizational and follow-up skills.