Senior Engineer – Digital Workplace - #1122671

Responsibilities
1. Digital Workplace Engineering & Automation

• Design, develop, and implement automation solutions across the digital workplace to improve employee experience, endpoint management, and identity workflows.

• Serve as a technical expert in automation and data-driven insights within modern endpoint environments.

• Deliver POCs for intelligent solutions (e.g., intelligent search, automated troubleshooting, streamlined identity processes).

• Integrate and operationalize new features across Kandji, Okta, Google Workspace, ServiceNow, and Nexthink.

• Develop and maintain automation workflows using PowerShell and cloud platforms (Azure, AWS, GCP).

2. Endpoint & Identity Management Solutions

• Architect automation frameworks to deliver advanced self-service and proactive remediation.

• Leverage Nexthink analytics to improve user experience and predict issues.

• Implement and optimize Okta workflows with risk-based authentication and adaptive access aligned to Zero Trust.

• Modernize provisioning with Intune and Kandji zero-touch deployment, enabling continuous compliance and intelligent policy enforcement.

• Optimize content and application delivery strategies for physical and virtual environments.

3. Collaboration & Productivity Enhancement

• Integrate and configure Google Workspace and Zoom features to enhance collaboration and meeting productivity.

• Work with ServiceNow teams to enable predictive ticket routing, virtual agents, and automated remediation.

• Implement workflows that boost employee productivity, including contextual knowledge retrieval and content automation.

4. Technical Leadership & Mentorship

• Provide L3-level technical expertise across endpoints, collaboration, identity, and security domains.

• Define and implement technical standards aligned with compliance, data privacy, and security requirements.

• Mentor junior engineers and support solution planning and roadmap execution.

• Communicate complex technical concepts to both technical and non-technical stakeholders.

Qualifications & Experience

• Experience in End-User Computing (EUC) and Digital Workplace engineering with strong solution design and operational experience.

• focused on automation and data-driven intelligence in enterprise IT environments.

• Deep platform expertise in: ○ Kandji (Apple endpoint management)

• Okta (Identity & Access Management)

• PowerShell (advanced automation and scripting)

• Nexthink (DEX analytics)

• Google Workspace and Zoom

• Experience with analytics and data modeling for device health and user experience.

• Proficiency with RESTful APIs (Okta, Kandji, Google) for automation and system integration.

• Experience with cloud-native services (AWS / GCP / Azure) for serverless automation and workflow orchestration.

• Strong understanding of cloud security, identity services, and Zero Trust principles.

• Familiarity with Infrastructure-as-Code (e.g., Terraform) and VDI is a plus.

• Proven ability to lead complex technical projects and communicate effectively with diverse audiences.

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