Telemarketer - #1122659

ABOUT GAIN CITY

At Gain City, we’ve been delivering trusted expertise and quality solutions in consumer electronics, air-conditioning, and home appliances since 1981. As a household name in Singapore, we take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres islandwide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership, and make a real impact.

ABOUT THE ROLE

The Telemarketer will mainly support all campaigns focusing on the new audience segment of group buy projects and to build a community within the audience segment. The project aims to provide necessary appliances for a house based on the house type, owners' needs and product price range.

KEY RESONSIBILITIES

• Identify target audiences and plan marketing campaign goals.

• Create key marketing messages, content, and materials for lead generation.

• Support the creation of marketing collaterals, handle promo enquiries, and help design product bundles for different customer groups.

• Set up and manage Telegram and WhatsApp communities for Group Buy and ID projects.

• Plan and run community engagement events.

• Make outbound and handle inbound calls to generate and follow up on leads.

• Research competitors and analyse market trends.

• Prepare reports and track campaign performance (basic Excel & Pivot Table skills).

• Build strong working relationships with internal teams and external partners.

• Monitor and respond to enquiries and feedback on social platforms (Facebook, Instagram, WhatsApp, Telegram, Email, Google Reviews).

QUALIFICATIONS AND REQUIREMENTS

• Diploma in Marketing, Business, or equivalent (candidates with relevant skills and passion are welcome to apply even without formal experience).

• Minimum 1 year of experience in digital marketing activities (fresh graduates or career switchers with strong interest in marketing and community engagement will also be considered).

• Good working knowledge of social media platforms (Facebook, Instagram, Telegram, WhatsApp).

• Enjoys engaging in conversations, building relationships, and proactively connecting with people.

• Creative problem solver who loves to propose ideas and find practical solutions.

• Experience in planning and organizing physical events is an advantage.

• Highly organized, able to multi-task, meet deadlines, and perform under pressure.

• Strong interpersonal, verbal, and written communication skills.

• Confident, driven, and dynamic — able to work well in a team and independently when required.