IT Support Engineer (Level 1/ Level 2) - #1122579

Location: As assigned by the client (Government Institution)
Employment Type: 12-Month Contract (Renewable)

About the Role:

We are looking for an enthusiastic IT Support Engineer (L1/ L2) to provide technical support to government staff. The successful candidate will play a key role in ensuring smooth day-to-day IT operations by delivering prompt, reliable, and customer-oriented support services.

Responsibilities:

• Provide onsite IT support at main and off-site locations, delivering excellent customer service.

• Respond to escalated helpdesk tickets, ensuring timely resolution, regular updates, and proper documentation.

• Troubleshoot and resolve hardware, software, and basic network issues.

• Support software distribution, patch management, and preventive maintenance activities.

• Install and maintain inventory scanning and software distribution agents on all IT assets.

• Reinstall agents on devices identified as non-responsive by asset administrators.

• Assist in hardware deployment, cloning, and agent reinstallation when required.

• Prepare detailed and accurate reports on disposed IT assets for audit and tracking purposes.

• Maintain up-to-date documentation for all supported equipment and services.

• Adhere to Service Level Agreements (SLAs) and proactively contribute to improving support quality.

Requirements:

• Minimum NITEC in Information Technology, Computer Science, or a related discipline.

• At least 1 year of relevant experience in IT desktop or technical support.

• Strong troubleshooting, communication, and customer service skills.

• Ability to work independently and as part of a support team.