Call Center Executive (Urgent! | 5days | up to $3.3k + AWS) - #1122174

[Job ID: 1060425]

Responsibilities:

• Handle high volume of calls, online platforms, and social media enquiries.
• Respond to queries, complaints, and feedback; ensure timely resolution.
• Schedule customer appointments and manage daily orders.
• Provide service via phone, email, and messaging platforms.
• Escalate complex issues to relevant teams for resolution.
• Coordinate with labs, shops, and vendors for stock, lenses, and deliveries.
• Ensure accurate sales tally, reporting, and order processing.
• Ensure parcels are packed nicely and arrange for delivery vendor pick-up.

Requirements:

• At least 2 years of experience in customer service and communication roles in a fast-paced environment.
• Call center experience required, with ability to multi-task to handle calls, email, live chat and WhatsApp concurrently.
• Proficiency in Mandarin to liaise with Mandarin-speaking counterparts.
• Able to work on weekends and public holidays.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Yip Yan Wen, Esther
EA Personnel Reg. no.: R25152371
EA License no.: 07C5771

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