CUSTOMER SERVICE OFFICER | NO EXP | SIGN-ON BONUS - #1122147

Customer Service Roles @ Changi Airport

Be part of creating exceptional travel experiences in the heart of Singapore’s aviation hub. You’ll play a key role in delivering world-class service. If you’re dynamic, service-driven, and thrive in a fast-paced environment — this is your runway to a meaningful career.

Salary & Benefits

• Competitive base salary start from S$2,300 (commensurate with experience)

• Shift allowance + OT pay

• Joining Bonus (if eligible)

• AWS + Performance Bonus

• Staff transport for midnight shifts

Job Responsibilities

Customer Service Officer (CSO)
Lead. Inspire. Excel.
As a CSO, you will:
• Guide and mentor your team to deliver exceptional service
• Take charge during critical situations, making key operational decisions
• Uphold safety and compliance standards
• Collaborate with Duty Managers for smooth daily operations
• Foster a positive, professional, and high-performing team culture

Customer Service Agent (CSA)
Be the face of our service.
As a CSA, you will:
• Assist passengers at check-in and departure areas
• Provide friendly and professional service, including support for passengers with special needs
• Ensure a premium experience in exclusive lounges
• Handle basic computer transactions and reception duties confidently

What We’re Looking For

For (CSO):

• Diploma in any discipline

• Strong English communication skills

For (CSA):

• Proficient in English

For Both Roles:

• Pleasant, approachable, and professional

• Thrive in a fast-paced environment

• Able to multitask and work under tight deadlines

Grow with Us

• Clear career pathways into leadership roles

• Skills development & on-the-job training

• Be part of a stable and reputable team with long-term prospects

Start Your Journey in Aviation Today!
Apply now and take off with a rewarding career at Changi Airport!

Hey Rocket Pte Ltd (EA 21C0816)
Ong Mao Hong (R25157179)