Dental Clinic Manager - #1122092

About Nuffield Dental

Nuffield Dental is one of Singapore’s leading dental groups, known for quality, innovation, and personalised patient care. With a growing network of clinics offering general to specialist dental services, we are committed to delivering excellence through clinical expertise, operational efficiency, and a people-first culture.

We are looking for a Clinic Manager who can lead with heart and strategy — someone passionate about patient experience, capable of running seamless operations, and ready to grow with a dynamic healthcare group.

Key Responsibilities

• Oversee the full scope of clinic operations — patient scheduling, chair utilisation, service flow, and overall clinic efficiency.

• Implement and monitor SOPs, KPIs, and service standards to ensure smooth daily operations and consistent patient experience.

• Ensure compliance with MOH regulations, infection control, and workplace safety standards.

• Manage inventory and supplier coordination to ensure cost efficiency and adequate stock levels.

• Optimise clinic resources and ensure readiness for future growth and scalability.

• Lead, train, and motivate a team of dental assistants, patient service staff, and clinic executives.

• Foster a positive, patient-centred culture focused on teamwork, professionalism, and service excellence.

• Conduct performance reviews, identify training needs, and build a strong internal talent pipeline.

• Drive staff engagement and retention through clear communication, recognition, and growth opportunities.

• Champion the Nuffield Dental service standard, ensuring every patient receives a positive and consistent experience.

• Handle escalations with empathy and professionalism, ensuring swift service recovery and follow-up.

• Work closely with the marketing and operations teams to support patient retention initiatives and feedback programmes.

• Collaborate with management to identify areas for operational improvement, process standardisation, and system enhancement.

• Support new clinic setups, staff deployment, and operational readiness for expansion projects.

What We’re Looking For

• At least 3–5 years of experience in clinic operations or healthcare management, ideally in dental setting.

• Strong leadership and communication skills, with the ability to motivate, guide, and develop a diverse team.

• A structured, detail-oriented, and solution-driven mindset.

• Good understanding of clinic operations, manpower planning, and patient service management.

• Proficiency in clinic software and MS Office.