Assistant Director, Service and Operations (Transformation) - #1121948

Introduction:

As part of the Service & Operations team, your main responsibility is to lead and manage the development of new and redeveloped polyclinics, as well as existing polyclinics undergoing major Additions & Alterations.  As senior leader and above all a people manager, you are expected to take on the role of a mentor to your subordinates in their career and personal growth with the company.

To meet future patient demands through capacity expansion and introduction of new capabilities, you are expected to lead and drive the Program Management Office (PMO) from planning & design to implementation, supported by workstreams spanning design, infrastructure, manpower, IT, FFE, and set-up, testing & commissioning, leading to operationalisation of the new/upgraded facilities. 

You are also responsible for the overall fulfilment of key capacity and efficiency-related milestones, such as design & budget approvals, procurement activities for clinic licensing & go-live, and implementation of new technological/operational capabilities/initiatives according to the target timelines.

Benefits Summary

• Location: West Region

• Salary Range: up to $11000

• AWS + Career Stability + Performance Bonus

• Monday to Friday

• Office Hours, may required to work on Saturdays as and where required

Key Responsibilities and Duties

• Lead the successful delivery of new/upgraded facilities for new, redeveloped and existing polyclinics from planning, design, project management to operationalisation.

• Drive engagement sessions with department users and PMO workstreams to ensure clinic designs and layouts meet user and functional requirements for service modules, operational and clinical workflows, community engagement, etc.

• Develop and lead feasibility studies and cost estimations, and provide inputs for budget/funding submissions, including workplan for infrastructure-related projects.

• Ensure standardization/harmonisation of design principles, specifications & guidelines across clinic, and in alignment with public healthcare infrastructure standards & requirements.

• Manage counterparts, main contractor, consultants and vendors to ensure quality and timely delivery of projects.

• Drive the conceptualisation, design and implementation of technological/operational capabilities/initiatives (e.g. pharmacy conveyor system, self-medication collection) to enhance clinic efficiency and enable self-service by patients.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)