Service Coordinator - #1121945

Be the First Point of Contact and Drive Exceptional Customer Service!

Join our team as a Service Coordinator, where you'll play a pivotal role in ensuring seamless operations and customer satisfaction.

What you'll be doing:

As a key player in our service team, you will:

• Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.

• Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.

• Maintain and update service requests in SAP for streamlined tracking and resolution.

• Monitor job progress, provide regular updates, and ensure timely feedback to customers.

• Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.

• Schedule and manage preventive maintenance tasks to keep equipment running smoothly.

• Collaborate with suppliers to arrange and complete service jobs efficiently.

• Build strong customer relationships by delivering outstanding service and support.

What we look for:

• Knowledge of after-sales processes and truck portfolios.

• Proficient in SAP, Visitour, and MS Office tools.

• Strong time management and multi-tasking abilities.

• Self-motivated and proactive problem solver.

• Excellent communication and negotiation skills.

• Detail-oriented with a focus on accuracy.

• Skilled at managing challenging customer interactions.

• Customer-focused with a service-first mindset.

• High emotional intelligence and empathetic under pressure.

• Positive and resilient in fast-paced environments.

• Diploma holder with extensive customer service experience.

• Fluent in English, both written and spoken.