L1 Engineer (Ref 26239) - #1121928

Responsibilities

• The activities for the Local IT Support:

• Perform L1 support for network issues, log-in issues, Windows AD issues, and in-house Applications and office software e.g. Office 365.

• Escalate tickets to L2 support and work with them to resolve the issue.

• End point devices, including the hardware and software inventory. E.g. Windows, Mac OS

• Small office router for private office network

• Health check and monitoring of Windows Server

• Coordinate with the End Users to update security patches or updates on the end point devices.

• Install authorized software on behalf of the users.

• Manage service requests and incidents to ensure KPIs are met.

• Support any ad hoc tasks/projects rolled out by Company e.g. emergency software patches, laptop audit

Requirements

• Diploma in IT/Computing or related certification 

• At least 2-3 years of relevant working experience

Licence no: 12C6060