Medical Escort/Aide and Transport Executive (MET) - #1121829

The Job

The Medical Escort/Aide & Transport Executive is responsible for managing and coordinating non-emergency medical transportation and escort services for clients. This role involves scheduling, liaising with drivers and volunteers, client assessment, and ensuring that each client's journey is safe, comfortable, and well-documented.

Responsibilities

• Manage client referrals from AIC and senior members, conducting initial assessments to determine service needs.

• Maintain up-to-date client profiles covering medical, mobility, and psychosocial aspects.

• Coordinate and schedule medical escort services; accompany clients when necessary.

• Ensure client safety and well-being during transport and appointments.

• Engage, train, and coordinate volunteer escorts; maintain volunteer roster and assign duties.

• Collaborate with drivers to plan efficient transport routes and schedules.

• Keep accurate service records, including trip logs and incident reports.

• Submit timely MET reports and support audits by ensuring complete documentation.

• Uphold confidentiality and data protection standards.

Requirement

• Related experience in working with the elderly / social sector / healthcare

• Possess a good command of both spoken and written English and Mandarin to liaise with Mandarin speaker clients.

• Proficient in Microsoft Office for managing documentation, schedules and reports.