FULL-TIME CALL CENTRE ASSISTANT (Tai Seng) - #1121792

About the role

We are seeking a Call Centre Assistant to join our dynamic team at CASA DENTAL MANAGEMENT PTE. LTD.' in the Tai Seng North-East Region. This full-time position is an excellent opportunity for an experienced professional to contribute to the growth and success of our dental management company.

What we're looking for

• Proficient in Microsoft Excel

• Excellent time management skills

• Attention to detail and problem-solving skill

• Willingness to learn and good attitude

• Well spoken, ability to speak different languages or dialects is an advantage

• Proactive, responsive and well-prepared in all tasks

• Highly responsible and accountable in work responsibilities

What you'll be doing

• Key Responsibilities

  • Handle incoming calls and online inquiries from patients.

  • Schedule, reschedule, and confirm dental appointments.

  • Provide accurate information about dental treatments, services, and clinic policies.

  • Verify patient information and update records in the clinic management system.

  • Coordinate with front desk staff regarding patient flow.

  • Manage reminder calls, follow-ups, and recall appointments.

  • Address patient concerns and escalate complex queries to the appropriate department.

  • Maintain professionalism and empathy to ensure a positive patient experience.

  • Meet daily/weekly performance targets such as call handling time and booking rate.

• Ad hoc duties assigned

What we offer

At CASA DENTAL MANAGEMENT PTE. LTD.', we are committed to providing a supportive and rewarding work environment. You'll have the opportunity to work with a talented and dedicated team, and to contribute to the growth and success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. If you're looking for a rewarding role in a dynamic and forward-thinking organisation, we'd love to hear from you.

Apply now to become our next Call Centre Assistant!