Assistant Engineer cum Application Specialist - #1121791

The Asst Engineer cum Application Specialist reports to the Engineering Solution Manager and responsible for providing both In-House equipment technical support and application expertise to internal and external customers/suppliers. This dual-role position includes managing and planning equipment installation, maintenance, troubleshooting& user training, while ensuring optimal equipment performance. It also involves identifying and implementing internal process improvement solutions and supporting sales teams through technical trials, applications, and presentations.

Responsibilities:

1. Technical Support & Maintenance

• Installation, calibration & maintenance work of equipment or instruments at both in house or customer sites.

• Carry out preventive maintenance and troubleshoot hardware or software issues.

• Conduct testing and validation to ensure equipment functionality and compliance with standards.

• Maintain accurate service logs, calibration records, and technical reports.

• Provide timely field support and coordinate repairs or replacements when required.

• Source & liaison with equipment suppliers on internal require process specifications for solution proposal.

2. Application Support

• Demonstrate product and applications capabilities to internal and customers and supplier partners.

• Provide hands-on user training and guidance on product operation and best practices.

• Support new product launches, application development, and testing activities.

• Collaborate with the sales team to design and conduct product trials, evaluations, and demonstrations.

• Gather customer feedback and report technical or performance issues for product improvement.

3. Supplier, Customer & Internal Liaison

• Serve as a key contact between equipment suppliers, customers, sales, and product teams to ensure smooth communication & customer satisfaction.

• Assist in preparing technical documentation, user manuals, and training materials.

• Provide post-installation support and ensure smooth handover process to customers.

4. Compliance & Safety

• Ensure all service and application activities comply with company safety, quality ulatory standards.

• Follow proper procedures for handling and disposing of laboratory or industrial materials safely.

Pre-requisites:

• ITE or Diploma in Engineering or equivalent technical field.

• Proven experience in a similar role within manufacturing environment is preferred.

• Excellent communication and presentation skills.

Strong technical troubleshooting and diagnostic skills.     

• Knowledge of instrument & machineries calibration, validation, and maintenance procedures with hands-on ability to use hand tools, gauges, and testing instruments.

• Proficient in Microsoft Office; experience with CAD or ERP system will be an advantage.

• A team player with a positive, customer-focused attitude & the ability to work independently when needed.

• Willing to travel locally or regionally for field service or onsite support (approx. 30-50% regional travel).