Senior / Service Delivery Manager (PC Imaging Facility Management) - #1121763

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Snr Service Delivery Manager to be part of our diverse team of talent here at NCS!

Overview

The Senior Service Delivery Manager is responsible for overseeing IT service operations to ensure reliable, efficient, and customer-focused delivery of IT services across the organization. In addition to the standard SDM responsibilities, this role will lead and manage a large-scale central PC imaging facility, ensuring all imaging processes are optimized, stock movements are accurately tracked, and compliance with organizational policies is maintained.

What will you do?

Service Delivery Management

·       Lead and manage day-to-day IT service operations, ensuring SLAs and KPIs are consistently met.

·       Act as the primary point of escalation for service-related issues and drive resolution within agreed timelines.

·       Collaborate with cross-functional teams to align IT services with business objectives.

·       Monitor service performance metrics and prepare regular reports for senior management.

Central PC Imaging Facility Management

·       Oversee end-to-end PC imaging processes, ensuring efficiency, accuracy, and compliance with company standards.

·       Manage imaging schedules to support large-scale deployment and refresh projects.

·       Implement and maintain standard operating procedures for imaging, testing, and quality assurance.

Inventory & Asset Management

·       Ensure accurate tracking of all inbound and outbound IT equipment, including laptops, desktops, and peripherals.

·       Maintain real-time inventory records in accordance with company asset management policies.

·       Conduct regular audits of IT stock and reconcile discrepancies.

·       Work closely with procurement, logistics providers, and internal stakeholders to ensure timely availability and distribution of devices.

Leadership & Governance

·       Manage and mentor a team of IT staff assigned to service delivery and imaging operations.

·       Establish governance processes to ensure compliance with IT policies, security standards, and audit requirements.

·       Drive continuous improvement initiatives across service delivery and facility operations.

The ideal candidate should possess:

• Degree in Information Systems, Computer Science, or equivalent

• 5–7 years of IT project management experience

• Valid ITIL Foundation certification

• Knowledge of process improvement methodologies and tools

• Understanding of Software Development Lifecycle (SDLC)

• Proficiency in English, both written and spoken

• Strong leadership and mentoring abilities

• Positive, can-do attitude with strong interpersonal skills

• Effective communication, presentation, and negotiation skills

• Creative and proactive approach to problem-solving

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.