Head of Business Development (Service Industry) - #1121743

As the Head of Business Development in an integrated facility management company, your role would encompass a wide range of responsibilities aimed at driving growth and expanding the company's market presence. This role requires a blend of strategic thinking, leadership, and hands-on business development expertise, with a strong understanding of the healthcare and facility management sectors.

Key job responsibilities:

Strategic Planning and Market Analysis

• Develop and implement business development strategies aligned with the company's goals.

• Conduct market research to identify new business opportunities, emerging trends, and competitive landscape.

• Analyse the healthcare market to understand client needs and tailor services to meet those demands.

• Identify opportunities for service innovation and expansion in line with market trends and client feedback.

Client Relationship Management

• Build and maintain strong relationships with key stakeholders

• Act as the primary point of contact for major clients, ensuring high levels of client satisfaction.

• Develop customised solutions for clients to address their specific facility management needs.

• Represent the company at industry events, conferences, and meetings to build networks and promote the company’s services.

• Engage with industry associations and professional bodies to stay informed of industry developments and opportunities.

Sales and Revenue Growth

• Results driven and lead the business development team in identifying and pursuing new business opportunities, including cross-selling and up-selling services.

• Proven track records securing new accounts and manage key accounts

• Develop and execute strategies to achieve revenue targets and expand the company's client base.

• Negotiate contracts and close deals with clients, ensuring profitability and long-term partnerships.

Proposal and Contract Management

• Attend site surveys, oversee the preparation of proposals and costings, bids, and tender documents in response to client requests and market opportunities.

• Experience in clients’ RFP/RFQ/NDA/SLA processes and assessing tender platforms GeBiz, Tender Bot, Ariba, Sesami and etc.

• Ensure that all contracts are managed effectively, with attention to compliance, risk management, and financial performance.

• Collaborate with legal and finance teams to finalise contracts and ensure all terms are met.

Collaboration and Cross-functional Leadership

• Work closely with other departments (e.g., Operations and Finance) to ensure seamless delivery of services to clients.

• Provide leadership and mentorship to the business development team, fostering a high-performance culture.

Reporting and Performance Monitoring

• Monitor key performance indicators (KPIs) to assess the effectiveness of business development strategies.

• Prepare regular reports for senior management on business development activities, market conditions, and financial performance.

• Adjust strategies as necessary to respond to market changes or underperformance.

Business Development Director Qualifications/Skills:

• Relationship management

• Leadership, management, and mentoring skills

• Strategic planning skills and negotiation skills

• Excellent presentation and communication skills

• Lead generation and management experience

• Fast learner with enthusiasm and sincerity

Education, Experience, & Licensing Requirements:

• Bachelor’s degree in business administration, marketing

• 10 years and above in business development, sales or marketing experience with supervisory management experience and extensive connections and networks

• Willing to dedicate evenings or weekends for networking activities.