URGENT HIRE: Senior Clinic Assistant (Jalan Leban) - #1121614

This role reports to the Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager of the practice. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient management and physician support. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

The Role

• Ensure that the clinic is in working order prior to start of clinic shift.

• Ensure that opening balance of petty cash is accurate and working order of POS systems.

• Top up consumables in Doctor's/treatment room.

• Register patients and checking of eligibility with government and corporate benefits.

• Updating TPA benefits in CMS to ease post consult and payment process.

• Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient.

• Assist the clinician in minor procedures/Chaperoning.

• Perform minor procedures (e.g. ECG) and taking of patient’s vitals and to update in CMS.

• Assist patients in making follow up appointments and scheduling of visits.

• Washing of medical devices and equipment’s and performing sterilization (autoclave).

• Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient portal / clinic management system.

• Perform administrative duties such as daily fridge temperature recording, sharp box disposal and attendance tracking.

• Replenishment of medications and consumables as required.

• Closing of shift, including tallying of daily takings against payment mode.

• Perform timely claims (e.g. HSG, CHAS, Medisave, TPA).

• General housekeeping of the clinic.

• Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails).

• Follow up on administrative processes in a timely manner (benefits check and referrals).

• Tracking and releasing of patient reports.

• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.

• Ensure all medical devices are in working order daily.

• Other duties assigned by Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager and Clinic Head Physician.

The Person

• Able to work shifts and on weekends, evenings and Public Holidays. Split shifts needed.

• Cross deployment to neighboring clinics on an as-needed basis.

• Minimum GCE “N” levels.

• Training will be provided.

• Relevant experience in hospitality or healthcare industry is preferred.

• Ability to speak multiple languages will be advantageous.

• Team player, good interpersonal and communication skills.

• Familiarity with various clinic management systems is a plus.

• Technology Savvy and computer-literate.

Salary Range is subject to relevant experience.