Client Service Executive (Brokerage / Call Centre) - #1121589

Brokerage Firm

• Basic $3000 - $3800

• 1 Year Contract

• Mon-Fri (8.30am-5.30pm)

• Walking Distance from Fort Canning Mrt

Job Responsibilities:

• Provide customer support mainly via calls, and other channels such as email, live chat, and walk-ins.

• Manage escalations and feedback, ensuring proper follow-through to resolution.

• Support night shift duties and Hong Kong desk coverage on a rotational basis.

• Contribute to process improvements and customer experience initiatives.

• Meet performance KPIs and maintain professional conduct at all times.

• Perform general administrative and ad-hoc tasks as assigned.

Job Requirements:

• Min 1 year of relevant working experience in a Call Centre or Customer Service-related role.

• Proficient in Microsoft Word, Excel, PowerPoint and computer / smartphone applications / navigation.

• Bilingual in Mandarin and English to liaise with Mandarin speaking clients.

• Singaporean Only

Only shortlisted applicants will be notified.

EA Personnel Name: Lucky Lee Ding Cong
EA Personnel No: R23116143
EA License No: 15C7752