Front Office Officer (Casual / Temp) - #1121569

Job Summary

As the primary point of contact for our guests, this role will provide high-quality service, address complaints and stay positive when facing difficult situations. This role will support front office operations and perform other ad-hoc tasks as assigned. Handle guest check-in including the processing of their reservations and rooming at the unit level. Handle all guest requests during their stay. Handle all front desk cashiering duties.

Roles and Responsibilities

• Handle guest check-in including the processing of their reservations and rooming at the unit level.

• Handle all guest requests during their stay.

• Handle all front desk cashiering duties.

• Support sales and marketing by providing relevant information including customer feedback and sales leads.

• Manage the daily gymnasium, sauna, and Residents’ Lounge operations.

• Manage individual portfolio assigned to maximize guest satisfaction.

• Contribute to ‘Fraser experience’.

• Perform any ad-hoc duties as assigned