Operations Associate- Lylo (Night, 10PM - 7AM, 5 Day) - #1121567

Your Day-to-Day Adventures

• Perform the scheduling of trips for Lylo B2B2C operations 

• Provide counsel to clients/merchants on pre-approved rate cards and also manage any feedback/complaints with strong service first approach. 

• Develop incremental business on-site and in operations by leveraging on any ad-hoc opportunities. 

• Liaise and manage external client(s) on assigned operations issues. 

• Liaise with driver-partners including handling of all driver-partners administrative issues including attendance, discipline and morale.  

• Inculcate safety values and importance of service quality 

• Enforce compliance to SOP(s) and instructions from Operations Command 

• Any other related duties and responsibilities involved within the role as assigned from time to time 

What Makes You a Perfect Fit

• Able to work in a fast-paced environment  

• High degree of accuracy and attention to details  

• Meticulous and excellent organizing abilities  

• Good with numbers and is analytical (experience in Accounting is a plus!) 

• Proficient with MS Office Excel, Word and PowerPoint  

• Independent and a proactive team-player  

• Night Owl – Working Hours: 5 Days Rostered

• 10:00 PM – 7:00 AM and 5:00 PM – 2:00 AM