Customer Support Associate (Healthcare Call Centre) - #1121559

About the Role:
Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.

Responsibilities

• Handle patient and customer enquiries, appointment requests, and feedback through calls, emails, and live chat channels.

• Provide accurate information and ensure excellent customer service in every interaction.

• Liaise with internal departments or external partners to resolve issues promptly and professionally.

• Escalate complex cases appropriately to ensure timely follow-up and resolution.

• Maintain service quality standards and comply with operational procedures.

Requirements

• GCE ‘O’/‘A’ Level or Diploma and above.

• At least 1 year of customer service or call centre experience (healthcare experience is an advantage).

• Excellent communication and telephone etiquette.

• Strong service mindset with good listening and problem-solving skills.

• Computer literate and able to multitask in a fast-paced environment.

• Team player with a positive attitude.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

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