IT Support (One year Contract / Roaming) - #1121536

RESPONSIBILITIES:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.

• Perform installations, migrations and troubleshooting on systems

• Resolve issues that occur outside work hours whenever needed.

• Take ownership of technical issues and working with the team to resolve more advanced issues when necessary (1st level support)

• Participate in the service ticket system and task assignment and scheduling processes.

• Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.

• Provide in-house helpdesk support via phone/email/remote access support.

• Document troubleshooting and problem resolution steps.

• Keep customers informed on the support development and progress.

• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.

• Excellent Customer Service skills required.

QUALIFICATION & EXPERIENCE

• ITE/Diploma in Information Technology from recognized institutes

• Experience working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin (Dino)
EA Personnel Reg No: R22106436