UP $3200 | Admin, Debt Recovery Officer | 6-Months Contract | Central - #1121526

Admin, Debt Recovery Officer

Salary: Up to $3,200/month
Location: Central
Working Hours: Monday to Friday, Office Hours
Contract: 6 months

Job Summary:
We are seeking a motivated Debt Recovery Officer (Admin) to manage collections and default handling for lease and hire purchase portfolios.

Key Responsibilities:

• Contact overdue or delinquent customers via phone and email to resolve outstanding payments.

• Apply negotiation skills and innovative approaches to persuade customers effectively.

• Locate contact information for hard-to-reach customers.

• Manage vehicle repossession and remarketing processes.

• Ensure all collection activities are conducted to high-quality standards.

• Drive continuous improvement in collection processes to achieve targets.

• Provide administrative support, including contract management, customer service, and day-to-day loan processing tasks.

• Handle customer inquiries and complaints professionally through calls, emails, and other digital channels.

• Support loan-related requests, such as early termination quotations, loan detail management, and invoice preparation.

• Liaise with internal and external stakeholders, including HPFLAS, LTA, and other authorities.

• Prepare daily and monthly disbursement reports.

• Adhere to internal controls, including the 4-eyes principle and segregation of duties.

• Perform ad-hoc duties as assigned by the supervisor.

Requirements:

• Minimum 1–2 years of experience in collections, debt recovery, or related customer service roles.

• Strong communication and negotiation skills, with the ability to handle difficult conversations professionally.

• Proactive and results-driven, with good problem-solving abilities.

• Detail-oriented, organized, and able to manage multiple tasks simultaneously.

• Familiarity with lease, hire purchase, or loan portfolios is a plus.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Ability to work independently as well as part of a team.

• Customer-focused mindset with strong interpersonal skills.
  

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Interested in this position? Kindly directly contact/message +65 9788 4066 (Cheryl) for a quicker response. Spamming or inappropriate messages will not be entertained.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)