Customer Service Officer (Banking/Call Center) - #1121418

Work Timings: Rotational Afternoon Shifts: 1 pm to 12 am ( 1 week day off and 1 weekend off )

Customer Service Officer (Call Center/Banking Sector)

Job Requirement:

• 1 year of Customer service experience in banking sector OR

• 5 years of non-banking customer service experience is preferred.

• Comfortable with using computer applications and tools.

• Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/