Customer Relations Officer (HDB Project) - #1121246

$2,500 to $4,800 Monthly

Roles & Responsibilities

• Liaise with sub-contractors, HDB, Town Council, consultant and residents.

• Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.

• Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.

• Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.

• Roster Management: Assign Site Supervisor to attend joint inspection.

• IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.

• IDMS system (E-Appointment): Manage appointments online.

• Notice - Write notice to inform residents of any construction activities.

• Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.

• Generate work schedule for sub-contractors to rectify defects as soon as possible.

• Improvement work - Arrange unit improvement works for residents.

• Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.

• Guided viewing – Help residents familiar with the areas or facilities around the building.

• Understand BIT and Lock-up inspection before BSC starts.

• Maintain & upkeep of Information Centre & BSC.

• Any ad-hoc duties.

Qualifications:

• Minimum a Diploma or ‘A’ Level with 2 subjects passed

• Possess WSQ Certificate in Service Excellence

• Customer oriented with good communication and interpersonal skills

• Experience in customer relation works and fair construction knowledge would be an advantage

• At least 1 year of experience in a HDB BTO project

• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)