Resident Manager (Changi Airport) - #1121149

We're seeking a passionate Resident Manager to oversee our cleaning operations at Changi Airport. In this role, you will manage and lead a team of cleaning staff to ensure smooth, high-quality service delivery. Join us if you're a leader who thrives under fast-paced environments, and have the drive to keep Singapore’s world-class airport running at its best!

Location: Changi Airport

Working hours: 6 days per week

Responsibilities:

• Oversee day-to-day cleaning operations.

• Ensure that cleaning contracts are fulfilled to the satisfaction of clients and in accordance with agreed-upon service levels.

• Effective instruction and management of supervisors/cleaners to ensure high-quality service delivery.

• Planning of manpower, scheduling, attendance taking etc.

• Resolving all matters on site, e.g., conflict management and service recovery, preparation of incident reports.

• Oversee the servicing and maintenance of cleaning equipment.

• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.

• Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.

• Other ad-hoc duties/projects assigned.

Requirements:

• Degree in Facilities Management or other discipline.

• At least 5 years’ experience in cleaning/facilities management industries, with at least 3 years in a managerial or leadership role.

• Familiarity with airport operations will be preferred.

• Must be able to work on weekends.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Must be IT savvy and able to become proficient at new software systems.

• Must be well-groomed.

• Excellent interpersonal and communications skills.

• Excellent time management.

• Strong leadership and problem-solving skills, able to work well both independently and in a team.