Shipping Assistant - #1121040

COMPANY OVERVIEW

Kleen-Pak is a leading manufacturer and distributor of wet wipes, offering a diverse range of hygiene products to customers worldwide. We are looking for a highly organized and detail-oriented Shipping Assistant to join our team and support our shipping and customer support operations.

JOB DESCRIPTION

• Provide front-line customer service support.

• Assist in the processing of purchase orders from customers and the preparation of daily invoices and delivery orders for finished goods from Kleen-Pak Singapore & Kleen-Pak Vietnam for both local delivery and exports.

• Assist in the preparation of import/export shipping paperwork based on L/C, Certificate of Origin, Customs/Insurance declaration.

• Assist in maintaining shipping records, including providing tracking or shipping history information to customers on request. Ensure all documentations are filed adequately and promptly.

• Assist in scheduling and coordinating activities with domestic and international freight forwarders, hauliers, transporters for timely delivery.

• Communicate status of shipping/receiving activities to appropriate personnel within the organisation.

• Review open customer orders, create pick worksheets to efficiently meet the customer shipping schedule.

• Communicate shipping volumes and priorities closely with the Assistant Manager to optimise available resources.

• Assist in the follow up with customers on overdue payments.

• Coordinate goods returned from customers with internal departments.

• Assist in the preparation of reports such as finished goods inventory report.

• Ensure compliance with operational, ISO and GMP procedures and standards.

JOB REQUIREMENTS

• At least a diploma in Logistics, Supply Chain, Business Administration, or related field.

• Minimum of 1 year of experience in shipping or logistics.

• Knowledge of import/export procedures, freight forwarding, and international shipping regulations will advantageous.

• Excellent organizational skills and attention to detail.

• Strong communication and customer service skills.

• Proficiency in Microsoft Office applications.

• Responsible, positive attitude and able to work independently.

• Knowledge of SAP will be an advantage.