Airport Customer Service Officer | Joining bonus up to $5000 - #1120991

Salary:

• Basic: $1,700 – $2,500

• Gross: $2,500 – $3,500

 Work Schedule: 6 days per week (Rotating Shifts)
 Location: Changi Airport Terminals

What We Offer

• 12 days Annual Leave

• Shift Allowance: $200 – $500

• Overtime Pay

• Annual Wage Supplement (AWS)

• Performance Bonus

• Joining Bonus

• Staff Transport provided (for midnight shifts)

Responsibilities

• Oversee and support daily airport operations to ensure smooth passenger handling and excellent service delivery.

• Supervise, guide, and motivate team members to uphold high standards in service, grooming, and discipline.

• Ensure compliance with all safety, security, and operational procedures set by airlines, airport authorities, and the company.

• Assist the Duty Manager with team deployment and operational coordination.

• Greet, check in, and assist passengers—including those with special needs—to ensure a seamless travel experience.

• Provide customer service in premium lounges, including meet-and-greet support, buffet setup, and basic system transactions.

• Communicate professionally with passengers and colleagues to deliver warm, efficient, and customer-oriented service.

Job Requirements:

• Willing to work rotating shifts, weekends, and public holidays.

• Able to communicate effectively with international passengers.

• Pleasant personality with a cheerful and service-oriented attitude.

• Team player who can perform well in a fast-paced environment.

• Independent, proactive, and able to multitask.

• Strong sense of responsibility and able to prioritize tasks effectively.

 Email: [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Nurul Amirah |   Registration No: R22108940

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd’s PDPA and e2i’s PDPA