Customer Desk Officer | Part Time | $14/hr | North/North-East - #1120920

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

• Location: North/North-East

• Working Days/Hours: Mon - Fri - 8:15am - 6:30pm, Sat: 8.15am - 1pm

• Payout: $14/hr

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘N’ Level with prior experience in customer service support is an advantage

• Pleasant and professional demeanor with good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494

EA Personnel No: R22110160

EA Personnel Name: Lim Wei Qi