Specialist, Air Operations - #1120900

POSITION SUMMARY

• To regulate air export operation and taking lead of inquiries of networks and sales.

• To plan, organize and control the input, movement, process / sort and output of the export operations.

• To ensure a high level of customer service quality.

• Explore solutions and negotiate rates with LSP.

• To lead implementation of newly secured accounts and addressing of CargoWise glitch/error to internal stakeholder.

• Assist to renew contracts (LSP etc) and handle relevant systems/processes (CLEAR/EnCore etc).

• Assess the market situation and promptly update the reporting manager.

PRINCIPLE DUTIES, AND RESPONSIBILITIES   

• Coordinate air export shipments with customers and LSPs.

• Prepare and process house airway bills (HAWBs) for general cargo, hazardous materials, perishable goods, and other relevant shipments.

• Manage customs permit declarations in accordance with applicable regulations and guidelines.

• Maintain good relationships with both internal and external stakeholders.

• Respond to all customer and sales team inquiries promptly and professionally.

• Collaborate closely with the Sales team and internal operation teams to ensure customer satisfaction.

• Ensure adherence to the customer's Standard Operating Procedures.

• Ensure that all data is accurately updated in the system and coordinate with relevant parties including customers, warehouses, carriers, and destination team to fulfill shipment requirements.

• Collaborate with the finance team to ensure that all shipments are billed in a timely manner.

• Oversee and manage supplier invoice disputes to ensure prompt resolution.

• Lead the initiative in resolving issues and monitor progress to ensure the timely closure of all job files.

• Maintains all required reports / paperwork, performance reviews and personnel records through established paperwork guidelines.

• Responsible for the handling of contracted suppliers in terms of rates justification, service quality， billing process and airline BSA renewal.

• Instructs employees with / on methods to instill a service-consciousness attitude and minimizes service failures.

• Ensures cost effectiveness of operations through established control of equipment, utilities and supplies.

• Maintains regular contact with customers (internal and external) regarding conditions affecting service levels.

• Oversees movements and activities of all related products to ensure maximum efficiency.

• To oversee air export for flawless operation.

• Take on additional projects relevant to air operations as assigned by Manager.

JOB SPECIFICATIONS

Academic:

• Bachelor degree or above.

 Experience & knowledge:

• Five (5) years’ experience in freight forwarding/logistics, preferably with some exposure in management / supervisory.

• Extensive experience, comprehensive knowledge, and certification as a CargoWise specialist are highly preferred.

• Certification in DGR will be considered an additional advantage.

• In-depth knowledge of freight forwarding operations and processes.  Good understanding of customers, agents and sister offices operations and procedures, including daily operation and financial settlements.

Attribute:

• Strong leadership and team management capabilities; proficient in problem-solving, effective communication, and interpersonal skills.

• Capable of managing multiple tasks efficiently and performing well in a dynamic, fast-paced environment.

• Fluent in English, Mandarin and local languages for effective business communication and smooth business operations.

• Logical thinking, outspoken, embraces changes and can-do attitude.

• Data analytic skill and ability to present complicated matters in a concise and precise way.

• Embrace FedEx culture, able to create trustful relations in spite of cultural differences, geographical distance, or level.

• Forward looking, preventive approach to potential issues and ability to view big picture.

• Overtime required upon the business needs.