IT Service Desk Engineer (1-Year Renewable Contract | Rotating Shifts) - #1120899

Location: Central/East
Working Hours: 12-hour rotating Day/Night Shift (2 days work, 2 days off)
Employment Type: 12-Month Contract (Renewable)
Salary: Up to $3,100/month + Shift Allowances

Job Highlights:

• Provide first-level IT support via phone and email

• 2 days on / 2 days off rotating shift schedule

• Competitive salary with shift allowances

• Stable 1-year renewable contract

• Be part of a well-established IT support environment

Responsibilities:

• Provide First Call Resolution (FCR) support through phone and email.

• Respond promptly to incoming support requests and service tickets.

• Perform Level 1 troubleshooting and escalate unresolved issues to the next level.

• Track, manage, and update users on incident status and progress.

• Maintain case ownership from initiation to closure.

• Record accurate and detailed incident reports in the ticketing system.

• Prioritize and classify incidents based on impact and urgency.

• Alert the Team Lead on unusual incident trends or spikes.

Requirements:

• Minimum Nitec in IT or a related discipline.

• At least 1 year of experience in Service Desk, Desktop Support, or End-User IT Support.

• Familiar with: Windows OS/ Active Directory (user account management)/ Microsoft Outlook/ Mobile device troubleshooting

• Strong communication, customer service, and problem-solving skills.

• Singaporeans only.

What We Offer:

• Competitive base salary of up to $3,100/month (based on experience).

• Shift allowances for day and night work.

• 12-month renewable contract with potential for extension.

• Opportunity to gain hands-on experience in a stable and well-established IT environment.