Customer Service Executive (Air) - Up to $2,700 – $3,000 +VB + AWS - #1120851

Customer Service Executive (Air) - Up to $2,700 – $3,000 +VB + AWS

• 5 days work week (Monday- Friday,9am- 6pm)

• Working location: Changi

• Our company emphasises on good career progression. 

Job Description

Provides front line service to customers by booking cargo shipments into tracking system. Handles and resolves customer complaints and special air shipping requirements. Solving to customer questions regarding product or services.

Have an understanding of computer systems, internet applications and Microsoft Office applications including Word, Excel and Outlook. Experience in sales, customer service or an operational coordination role in transportation, freight forwarding and/or air cargo transport industry

Key Responsibilities

• Responsible for providing professional, excellent service to our customers on a daily basis by building and maintaining relationships; providing and responding to customers' needs on carriage availability and order status.

• Able to negotiate rates and cargo space with carriers/airlines.

• Proactively anticipating problems for customers using daily reporting functions.

• Facilitate win-win solutions during problem-solving for both our customers and company by creating efforts through sales, scheduling, transportation and after sales service.

• Responsible for product knowledge and excellent communications with customers in securing the best carrier for cargo movements.

• Solicit sales to established accounts through outbound calls to existing customers.

• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.

• Responsible for maximizing loading and shipping methods for all orders.

• Participate in growth development and cross-training efforts.

• Provide and maintain monthly administrative reports and personal metrics.

• Perform other duties as assigned.

Requirement

• Minimum 3 years experience in relevant industry