Regional Client Implementation Consultant - leading Forwarding MNC (ID: 687360) - #1120804

Brief Summary

Join a dynamic, global organization that thrives on innovation and collaboration across diverse regions and cultures. We are dedicated to providing a supportive and engaging work environment, making it an excellent opportunity for motivated individuals seeking to make a significant impact. Be part of a team where your contributions directly influence customer success and operational excellence.

Responsibilities

• Assist in coordinating virtual teams across multiple regions to support customer implementation projects, focusing on onboarding and re-implementation of services.

• Collaborate with departments including sales, operations, and IT to gather necessary information for seamless operational setup.

• Serve as the primary point of contact for clients, ensuring timely communication, updates, and responsive support throughout the implementation process.

• Document business and system processes into comprehensive customer process documents.

• Prepare reports to keep stakeholders informed on project status.

• Oversee Hyper Care activities with operations, ensuring the stability of customer shipments during transitions in accordance with established protocols.

• Collect and analyze feedback from clients and internal teams to identify process improvement opportunities and refine documentation prior to handover to the program team.

Requirements

• Bachelor’s degree or diploma with 2 to 3 years of experience in a customer-facing or coordination role, preferably in the freight forwarding or logistics industry.

• Proficient in common office software, particularly Microsoft Office Suite (Excel and PowerPoint).

• Ability to adapt to a fast-paced, dynamic business environment with shifting priorities.

• Proven collaboration skills in working with both direct and virtual teams across diverse geographical and cultural backgrounds.

• Strong attention to detail and exceptional multitasking abilities to manage various deadlines effectively.

• Clear and professional verbal and written communication skills for effective interaction with clients and internal teams.

• Customer-oriented mindset with a commitment to delivering a positive experience.

• Proactive in identifying issues and resolving them, escalating complex challenges when necessary.

• Eagerness to learn new logistics software and a strong interest in automation.
  

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