CONTACT CENTRE AGENT - #1120711

ABOUT TERRA SYSTEMS

Since 2003, Terra International has been a trusted leader in IT systems integration, delivering customized, efficient, and cost-effective solutions to SMEs and government agencies. Headquartered in Singapore, we operate in over 10 countries across the Asia Pacific. At Terra Systems, we specialize in Data & Voice Networking, Contact Centre Solutions, Software Engineering, and Managed Services. Our mission is to empower clients with cutting-edge technology, enhancing productivity, efficiency, and customer satisfaction. With strategic partnerships and a team of skilled professionals, we ensure that organizations stay ahead in today’s fast-moving digital landscape.

Visit us at terra.systems to learn more.

ABOUT THE ROLE

The CONTACT CENTRE AGENT (employed by Terra Systems Pte Ltd) will be working in a dynamic, fast paced Contact Center environment. You will be responsible for handling a diverse range of enquiries from members of public (MOPs). You will endeavour to provide a high level of service to MOPs, supported by the Terra management team. A team player and a champion for customer happiness, you will go the extra mile to delight MOPs with insightful and accurate answers.

Hiring Entity: TERRA SYSTEMS PTE LTD
Job Title:  CONTACT CENTRE AGENT (IMMEDIATE)
Type of Role: FULL TIME, WORK FROM OFFICE
Location: SINGAPORE (Tai Seng)

RESPONSIBILITIES

·         Attend to enquiries, feedback & complaints via feedback forms, emails, calls, and live chat platforms

·         Resolve MOP’s queries efficiently and within stipulated datelines

·         Liaise with external stakeholders with regards to enquiries and feedback

·         Escalate issues to the relevant internal line units and see to their resolution

·         Practice the no wrong door policy and warm transfer MOPs to the correct government agency

·         Contribute regularly to the Knowledge Management System

·         Participate in daily systems testing to ensure a high level of systems uptime

·         Any other ad-hoc duties as assigned by your Supervisor and Team leader

·         Preferably able to start IMMEDIATELY

WHAT WE ARE LOOKING FOR

• Experience: At least 2 years in a call centre environment or customer service role

• Education: Minimum DIPLOMA in any discipline

• Languages: Fluent in English and a Mother Tongue language (spoken & written).

• Singaporeans and Permanent Residents ONLY

• Should be computer literate with fast typing skills
  

IMPORTANT

All shortlisted participants will be required to go through 

• Terra Systems Writing Test

• Terra Systems Typing Test

• Interview via Zoom

• Security clearance